March 10, 2007
SiteMeter Question for Tech-Heads
SiteMeter is working fine on Big Lizards; but Sachi has her own Japanese blog, In the Strawberry Field (it's all in Japanese)... and for some reason, her SiteMeter counter abruptly stopped a few days ago and hasn't registered a single hit since then.
We can't figure out what's wrong: none of the templates were changed at all, nor was the SiteMeter script call on the templates. I checked, and it's the correct script call. I tried rebuilding her blog, but that didn't restart the meter (not that I thought it would).
I sent a couple of e-mails to David Smith, who runs SiteMeter; but I haven't heard back from him. Can anybody suggest something else I can do? Is there a better way to get in touch with Smith besides sending an e-mail via his Sitemeter address? Does any of you know him personally?
It wouldn't be a big deal, except we're about to try to get some advertising for Sachi's site... and of course, nobody is going to advertise on a site that is getting "zero" hits every day! (In fact, it should be getting around 300-400 per day; that's what it was doing before suddenly dying.)
Hatched by Dafydd on this day, March 10, 2007, at the time of 5:52 AM
TrackBack URL for this hissing: http://biglizards.net/mt3.36/earendiltrack.cgi/1876
The following hissed in response by: Dana Pico
My site meter (and I use the same one you do) collapsed for half a day last week. At the same time, one of my regulars noted that he was getting a server not available message, and couldn't access the site at all. But it wasn't site wide, because I was in and out all day, and other commenters were showing up.
The above hissed in response by: Dana Pico at March 10, 2007 1:59 PM
The following hissed in response by: nk
When it comes to computers, I am a very good carpenter. But if your site's cookie at SiteMeter has been corrupted you might have to reinstall SiteMeter (install a SiteMeter counter ab initio). If you decide to do so, write down the number of hits from day one so you can start your new counter at that number.
The above hissed in response by: nk at March 10, 2007 3:17 PM
The following hissed in response by: Dafydd ab Hugh
I'm more than a little annoyed, because we actually have a paid subscription to SiteMeter; and for our money, I reckon we're at least entitled to a bit of tech support, especially when the error is very likely theirs.
I could just create a new account; but it wouldn't be under the paid-subscription thingie, and we wouldn't have access to the same level of statistics that we -- well, especially Sachi -- are used to.
The above hissed in response by: Dafydd ab Hugh at March 10, 2007 3:24 PM
The following hissed in response by: unclebenjamin
I talked with a friend last week and his site meter had done something similar. He told me that the site meter folks had a fried server and had to shut it down while they replaced it.
The above hissed in response by: unclebenjamin at March 10, 2007 3:43 PM
The following hissed in response by: Bill Faith
The Old War Dogs SiteMeter hasn't registered a visit since early Wednesday morning. When it's working right it displays hits on Old War Dogs, Bill's Bites, and The Gray Dog, the latter two being "satellites" of the main site. The individual SiteMeters at the satellite sites are still showing traffic but the "pack" SiteMeter isn't. Conclusion: The problem has to be at SiteMeter's end. I had a couple of days a few weeks back when SiteMeter said Bill's Bites wasn't getting any traffic but the problem didn't last nearly as long as this time has.
The above hissed in response by: Bill Faith at March 11, 2007 5:14 AM
The following hissed in response by: Jason McClain
I know you say the template did not change, but every time I have had this problem it is because I forgot to paste the code for SiteMeter into the footer of a new theme or template I chose. I use sitemeter on three different sites and have had no down time as others speak of in the last week.
The following hissed in response by: Dafydd ab Hugh
I meant to post a comment here, but somehow I forgot to send it.
I added a second SiteMeter thingie to the blog (a new account), so now there are two.
Recently, the old SiteMeter has been moving some; naturally, since both SiteMeters are on every page, they should move at exactly the same rate: Going to any page should increment each meter simultaneously.
But they're not running at the same rate; yesterday, the new one was ahead of the old one by more than 1,000 visits (because we included presumed hits during the complete downtime in the "starting point" variable). But today, they only differ by 484... the old counter is moving faster than the new one! It's catching up!
This is so-oooo-ooooo weird...
The above hissed in response by: Dafydd ab Hugh at March 13, 2007 5:05 PM
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